Videos

As populations in developed countries age, more people will require lengthy treatment for illnesses such as cancer. Given resource and monetary constraints, how can healthcare organizations continue to deliver the same level of care to an increasing number of people? Moffitt Cancer Center case study. view now

PD Ports, a UK-based ports and logistics business, was struggling with manual processes that cost time, money and productivity. One process that was a large roadblock for the company was its proof-of-delivery (POD) scanning process. With increased demands to meet customer needs, PD Ports needed to implement business applications that would free up time so it could focus on serving its customers. The company deployed K2 software to improve the quality of its invoicing process and saved £25,000 with the first solution it developed. view now

In this PEXNetwork.com video, recorded LIVE at PEX Week Orlando, 2013's Process Excellence Award winners answer questions on what they believe set their process excellence programs and projects apart. Hear from companies like TELUS, Roche Pharmaceuticals, DTE Energy, SingTel, Braskem and more. view now

It’s as British as red phone booths, double decker buses and James Bond. But when you think about a steaming hot mug of milky tea, business process management is not usually the first thing that comes to mind. However, for Twinings, a company founded in the 1700s when coffee, gin and ale were the most popular drinks in Britain, business process management has provided a new platform for future growth and helped the business be named as “one of Britain’s best places to work.” view now

The Engineering and Supply department of Britain's Royal National Lifeboat Institution manages a huge amount of equipment - everything from "boots to boats". With an annual operating budget of 60-70 million pounds a year, the key remit of the department is to ensure both the safety and security of their volunteer crews and make sure they've got the equipment they need, when they need it. Here's how improved process management helped. view now

Getting started with process excellence is a difficult task - it involves not just changing processes, but changing the way people have done things potentially for decades. Here's how pharmaceuticals giant Roche launched a large-scale performance improvement program aimed at improving the performance and agility of their Small Molecules group. view now

For the last few decades US and European manufacturers have taken advantage of cheap labour costs in emerging markets and set up operations in places like China, India and Mexico. But could the tide be turning on the era of offshoring manufacturing from the US to low cost countries? Interview with Brent Wilson, Director of Production Planning at ThyssenKrupp Stainless USA. view now

Marcus Ruff, Head of Process Improvement & Senior Six Sigma Master Black Belt Betfair discusses the company's operational excellence program, explains how the company applied Lean Six Sigma to e-mail marketing to achieve an 85% reduction in error rate and also details his Accelerated Project Delivery Framework to get results quickly. view now

As businesses seek to save time and money, it can pay to look at low-tech ways to gain efficiency. In this PEX Network video interview, Robert Ward, Knowledge Advisor at global energy company Hess, discusses how the company is applying a 5S approach in warehousing. view now

Severn Trent, a UK-based utilities company, began its operational excellence journey in 2008 with a project-based approach to improve the frontline delivery of services to its customers. Three years later, the program is flourishing, with the establishment of a central operational excellence team and the rollout of the operational excellence to other departments within the company. view now

Interview with Best BPM Project Europe Award winner. Senem Kilic, Business Process Development and Customer Services Manager at the Turkish division of the company, explains the drivers for the project, discusses some of the changes that the company had to make, and shares the results that the project has had. view now