Knowledge Is Power: Practical Ways to Identify and Solve Common Organisational Problems for Better Performance

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Building learning into strategy, delivery and decision-making processes, using new technologies to sense knowledge undercurrents, and increasing the interactions and connections that create channels for knowledge to flow - that is how knowledge works.  

Over the last ten years, a community of knowledge and learning practitioners has developed practical tools, techniques, case studies and stories about how to improve organisational performance in this environment.  These have been captured in the book “Knowledge Works: A Handbook of practical ways to identify and solve common organisational problems for better performance.”  

The webinar explains some of the approaches from five themes that have been selected from the book as particularly relevant to the oil and gas industry:

• Understanding how knowledge is flowing around the organisation and across its boundaries.
• Getting better at decision making in challenging situations.
• Balancing efficiency with innovation.
• How to get the most from experts, and reduce the risk of over-reliance.
• How to have more difficult conversations about more challenging issues and how to use social media to bring in more points of view to help us make sense of what is happening.

The presentation ends by bringing together a number of ideas around making more connections to support knowledge and learning.

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Presenters:

Dr Christine van Winkelen Knowledge Management Forum Henley Business School

Christine has worked with the Henley Knowledge Management Forum since its inception in 2000, project managing and leading research activities and special interest groups. She was the Director for five years until February 2009.

As a Visiting Academic Fellow at Henley Business School she is actively involved in a number of KM-related research activities. Her focus is on forming a “bridge” between academic and practitioner aspects of the field.

Previously, she spent fifteen years working in high technology multi-national companies in a variety of product management, human resources management and scientific research capacities. 

Professor Jane McKenzie Professor of Management Knowledge and Learning, Director Henley KM Forum Henley Business School

Jane McKenzie is Professor of Management Knowledge and Learning at Henley Business school. She and Christine have worked together in the KM forum since 2000. She took over from Christine as Director of the Forum in 2009.  Like Christine she has led or been involved in many of the research projects, and they have co-authored many papers together, as well as a book in 2004.  She developed broad experience in a variety of financial, marketing and operations management roles during her 15 years in industry in both large organizations and SMEs. She believes making connections and managing contradictions is an essential part of using knowledge and learning.  Managers and leaders who know how to join up the dots create the conditions for organizational development and sustainable business value.

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