Main Conference Day Two

7:30 am - 8:00 am Check in and Networking Breakfast

Chuck Deise, Senior Vice President, Chemical Process Industries at Argo Consulting

Chuck Deise

Senior Vice President, Chemical Process Industries
Argo Consulting

8:40 am - 9:20 am Acceleration of People potential in an Era of Change: FutureSmart Learning at Anglo American

As we look toward the operational environments of tomorrow, we see a future very much
influenced by modernization and automation. However, while technology is an important
driver in our future operational landscape and capital investment in these endeavors
continues to increase, are we keeping up to speed with our innovation around people
development? How are we proactively positioning our workforce and communities for
the future of work? In this session, we’ll discuss FutureSmart Learning at Anglo American
and the manner in which it’s strategically positioned to achieve our burning ambition of
reimagining mining to improve people’s lives, including:
• Leveraging of artificial intelligence to target skills of the future and proactively build skills ahead of the pace of technology change
• Creation of differentiated, adaptable, and connected learning experiences, designed to reach the workforce in real time in the flow of work
• Real time learning analytics, tied to measurable business outcomes, that monitor the effectiveness of workforce development and inform future people innovation and change
Jennifer Rogers, Head of Learning at AngloAmerican

Jennifer Rogers

Head of Learning

• Dealing with issues as – or even before – they arise, using actual figures to make fact-based
• Enabling real-time interaction with the information you need to manage your area of
responsibility – whether it’s the entire company or a specific region, field, well, maintenance
activity, or opex budget
• Combining enterprise data with real-time operational data
• Gaining a real-time perspective of how your operations and asset are doing at any given
moment – along with the insight to trigger the right actions needed to maximize operational
Jose Pires, Former Global Vice President & Director of Business Excellence at Andeavor

Jose Pires

Former Global Vice President & Director of Business Excellence

Rémi Raphael, Director, Business Transformation at Duke Energy

Rémi Raphael

Director, Business Transformation
Duke Energy

Jorge Mastellari, Senior Vice President & Partner at Argo Consulting

Jorge Mastellari

Senior Vice President & Partner
Argo Consulting

10:00 am - 10:30 am Networking Break

10:30 am - 11:10 am Transforming Field Productivity: Building a Digital Worker Platform at Duke Energy

Empowering field workers has been a challenge for many industries including the energy, chemicals and
resources industries. Useful technologies such as augmented reality, mobile tracking and drones remained
inaccessible for a long time. Increasing customers expectations, more challenging cost structures, safety
and reliability targets are pushing us to transform the traditional field worker into a digital one.
The session will discuss the challenges and opportunities facing the digitization of the field work activities
and the impact on productivity at Duke Energy. We will discuss examples of enabling workers with new
digital tools and highlight their path to adoption. Metrics and value capture for the newly created digital
experience and the translation of time savings into real value creation.
Rémi Raphael, Director, Business Transformation at Duke Energy

Rémi Raphael

Director, Business Transformation
Duke Energy

11:10 am - 11:50 am Interactive Roundtables on Next Generation Operational Excellence

Without question, our industry is in transition. We are all doing more with much, much less – and rightsizing Operational Excellence to adapt to today and build for tomorrow. But rightsizing doesn’t have to mean downgrading: forward-thinking companies are laying the operational excellence groundwork for the future.
This interactive session will allow you to consider the key requirements for success in the current business environment and beyond. You’ll identify where you feel gaps exist within your own organization or program and then choose the specific roundtable that is best aligned with those gaps and meet with other industry peers with the same ‘gaps’. Designed to enhance the level of collaborative, strategic discussion and idea sharing, these facilitated interactive roundtables will help you walk away with actions you can take back to the office and share with your executive team.

12:00 pm - 1:00 pm Networking Luncheon

1:00 pm - 1:40 pm A large scale, complete turn around transformation case study: How Veolia drives significant efficiency and growth from their courageous business process and architecture re-engineering project

Veolia Group, headquartered in France, is a $30B company with 164,000 employees worldwide. It has four main service and utility areas traditionally
managed by public authorities – water management, waste management, transport and energy services. The vast Business Management experience
with Veolia Group of Madalin Mihailovici, Mihai Savin, Irina Munteanu and their Colleagues within the Apa Nova Bucharest Management Team was
combined with Cristian Matei’s experience who - after 20 years working with ABB, Alstom Power or General Electric as Global Head of Operational
Quality & Continuous Improvement or Global Head of Learning & Development - joined Veolia in 2016 as Head of Transformation. In this inspiring
case study, they will take the audience through the company’s transformation journey, including insight into:
• “The burning platform” and how to deal with crisis management - while transforming problems into opportunities
• Using a three-phased holistic approach to re-engineer business processes and organisational architecture achieve higher business performance
• Putting necessary tools and methodologies in place to transition from opinion-based leadership to a data-driven organization
• How to design continuous improvement management processes to continuously exceed all stakeholders’ expectations while creating the selfsharpening
Cristian Matei, Head of Business Transformation at Veolia Group

Cristian Matei

Head of Business Transformation
Veolia Group

1:40 pm - 2:30 pm Hand in Hand: Continuous Improvement and Automation at Shell

Shell Downstream Global Customer Operations encompasses over 2,000 staff in 30 countries and cover
the entire offer-to-cash customer services for all Downstream Lubes and retail businesses. Digitalization
and automation are the key winning factors to ensure fulfilling customer need in an efficient and effective
way. This case study will demonstrate how Continuous Improvement and automation go hand in hand in
transforming Shell’s operations in a global setting.
• How RPA (robotic process automation) and CI work together to enable even more efficiencies
• Using CI to identify automation opportunities through value stream mapping
• ESS (Eliminate, Simplify and Standardize) prior to A (automation)
• Building CI and RPA into culture to sustain improvements
Linda Hui, Global Customer Operations Continuous Improvement Manager at Shell Oil Company

Linda Hui

Global Customer Operations Continuous Improvement Manager
Shell Oil Company

2:30 pm - 2:30 pm Chair's Summary and close of conference