Main Conference Day 1: December 1, 2020

7:00 am - 8:00 am Registration and Check In

8:00 am - 8:05 am Welcome from Conference Director

8:05 am - 8:15 am Chair's Opening Address

Companies in hazardous industries face a challenging environment today. Operational excellence is as important as ever, but the current market dynamics demand more. They must operate more efficiently than ever while maintaining high safety and environmental protection standards, new business models, service excellence, and top tier data capabilities are needed to win.
This executive roundtable will bring together five business leaders to shine a light on what its going to take to ensure that even in a challenging market, revenue growth leads to higher returns.

Mike Lindsay

Senior Vice President, Operations & Engineering
Gibson Energy


Nathan Stubina

Vice President, Technologies
Sherritt International

• Reframing an Operational Management System with clear and simple requirements for the organization to achieve
• Organizing to support the change you need to make
• What is a High Reliability Organization - turning HRO principles into ‘the way leaders lead’
• The role of (HRO) principle based decisions in promoting cultural change
• How to embed sustainability by how you implement change
• Using CI approaches and HRO behaviours to change company culture
• The role of assurance in creating the improvement loop

Robin Gardiner

Vice President, HSE Deployment
Husky Energy


Eric Wakley

Vice President, Safety, Risk & Central Operations Integrity and Environment.
Husky Energy

9:20 am - 9:50 am Cathedral Thinking for Operational Excellence

Paul Leonard - Corporate Vice President, Health, Safety & Environment, Orbia

• What is Cathedral thinking and why is it important?

• How can the concept be applied to Operational Excellence initiatives?

• Key elements of the OE cathedral


- Mindfulness

- Technical

- Organization

- Leadership


Paul Leonard

Corporate Vice President, Health, Safety & Environment

9:55 am - 10:20 am Morning Networking Break

Organizational Optimization

10:20 am - 10:50 am Operational Excellence: Standardization and Optimization at Kinder Morgan Terminals
Earl Crochet - Director, Engineering and Operational Optimization, Kinder Morgan
Kinder Morgan Terminals owns and operates approximately 60 terminals in North America – over 1900 storage tanks in total – most of which were previously built and operated by other companies. Early on, each facility operated independently, which caused a variety of issues long term. Earl Crochet, Director of Engineering and Operational Optimization at Kinder Morgan, will discuss how the company started on a journey towards Operational Excellence through standardization and optimization across their terminals:
• Instilling core SQE principals in the workforce and building an SQE culture
• Standardizing reliability and maintenance of operational assets
• How operational, financial, and customer excellence work together to
- Reduce TRIR from over 5 to 1
- Reduce spills and contamination
- Increase revenue and EBITDA

Earl Crochet

Director, Engineering and Operational Optimization
Kinder Morgan

Organizational Optimization

10:50 am - 11:20 am Merging IT and OT to drive Operational Excellence
Brendan Curley - Director, Heartland Chemical Project Operational Readiness, Inter Pipeline

Merging IT and OT to Drive Operational Excellence
As hazardous industries evolve and automation technologies are
introduced, the convergence of IT and OT is inevitable. With a
background in IT and a current role in Operations, Brendan Curley,
Director, Heartland Chemical Project Operational Readiness at
Inter Pipeline will discuss how Inter Pipeline is merging the two to
drive OE as it prepares to open, a first in Canada, polypropylene
petrochemical processing plant.
• Work processes, disciplines, and assurance – Setting a
• How much is your data worth?
• Does a path of acceleration exist for you and your company?
• Reflections on the advantages and disadvantages of starting
new, as Inter Pipeline is doing.

Brendan Curley

Director, Heartland Chemical Project Operational Readiness
Inter Pipeline

Organizational Optimization

11:20 am - 11:50 am Organizational Optimization: The Holistic Transformation
Robert Hutcherson - CEO & Founder, Optimize Consulting, Inc.
Lee Winters - Senior Director, Strategy Optimization, Optimize Consulting, Inc.
• Why the need for Optimization?
• Assessing the Current State of your Organization
• Transforming your Organization to a Future State of Optimization

Robert Hutcherson

CEO & Founder
Optimize Consulting, Inc.


Lee Winters

Senior Director, Strategy Optimization
Optimize Consulting, Inc.

Building a High Reliability Culture

10:20 am - 10:50 am Leadership behaviour to create a culture that sustains Operational Excellence
Stephanie Benay - Director, Safety Systems & Assurance, BC Hydro
Stephane Demers - General Manager, Enerkem Alberta Biofuels, Suncor
• Identify leader practices that guide employees toward repeatable, optimized behaviours that drive Operational Excellence
• Identify organizational levers to enhance conditions for optimal performance
• Draft an action plan to implement changes in leadership thinking and behaviours to support organizational transformation during difficult business conditions
• Predict the behavioural impact of operational improvement efforts


Stephanie Benay

Director, Safety Systems & Assurance
BC Hydro


Stephane Demers

General Manager, Enerkem Alberta Biofuels

Building a High Reliability Culture

10:50 am - 11:20 am Achieving cultural maturity: Evolving toward a more mature OE culture
• Getting better at getting better: What does a culture of Operational Excellence really mean?
• Leadership’s responsibility to identify and address cultural gaps
• What’s the link between culture and Operational Excellence?
• Instilling a culture of operational discipline
• Building internal connectivity and collaboration
• Steps to take to ‘fix’ culture: training, change management and stakeholder engagement
• Removing barriers to change: Creating a sustainable operational excellence culture

Building a High Reliability Culture

11:20 am - 11:50 am Culture Change Programs, Where do you Start?
• Where do you start when it comes to changing culture?
• Where should the responsibility for changing culture lie within an organization?
• What are the stages of culture change? Can a new culture really be learned?
• What are the fundamentals of culture change programs?

Asset Performance Optimization

10:20 am - 10:50 am The ENMAX Approach to Maintenance and Turnarounds
Jason Doering - Director, Engineering & Maintenance, ENMAX Energy Corporation

The Shepard Energy Centre is an 860 MW two on one
combined cycle plant that entered service in 2015.
ENMAX recently completed the first gas turbine major
inspection on one of the plant’s two MHPS M501G gas
turbines. This case study will examine ENMAX’s outage
planning process, OEM coordination, maintenance
resource scheduling, and lessons learned for continual

Jason Doering

Director, Engineering & Maintenance
ENMAX Energy Corporation

Asset Performance Optimization

10:50 am - 11:20 am Identifying – and eliminating – sources of value loss: Applying operational Excellence tools to enhance reliability and performance
• Defining the key elements for asset integrity and reliability excellence, and the culture that goes with it
• Addressing the critical components to ensure long term sustainability
• Monitoring asset condition by collecting and analyzing real time data
• Eliminating unnecessary costs and reducing potential losses through improved data analytics
• How can companies make the most out of this available data and use the power of big data to reduce production losses?

Asset Performance Optimization

11:20 am - 11:50 am Real time performance optimization: Leveraging Artificial Intelligence in Hazardous Industries
• Using Machine learning and AI for equipment condition monitoring and predictive analytics
• How can a production engineer use this technology to optimize his work day?
• How can AI really drive bottom line benefits for your company?
• What about the risks?

11:50 am - 12:50 pm Networking Luncheon

12:50 pm - 1:20 pm Robotic Industrial Process Automation: How is it Different From Traditional Robotic Process Automation?

Vicki Knott - CEO & Co-Founder, Crux OCM

• For those new to the concept – what is RPA?

• What other human processes are there that could potentially benefit from RPA?

• Enter Robotic Industrial Process Automation

• How can organizations leverage RIPA to increase safety, efficiency, business continuity and digitalize their control room operations


Vicki Knott

CEO & Co-Founder
Crux OCM

Digital Transformation: Achieving dramatic Improvements in productivity, flexibility, and speed

Process Optimization

1:20 pm - 1:50 pm Streamlining processes across your organization in order to avoid risk and ensure compliance
Hazardous industries live in a rapidly evolving world of changing operational and regulatory compliance. This panel will discuss key steps in the process discovery effort, and explores decision models for optimizing front line processes, eliminating inefficiencies, meeting environmental and regulatory compliance standards, and other widely used scenarios

Process Optimization

1:50 pm - 2:20 pm Perfect processes? How perfect do your processes need to be before you automate them?
• How do you ensure the data you wish to automate meets your process automation requirements - and is it really necessary before you push ahead with automating your processes?
• How to qualify your data to ensure it’s IA worthy
• How to automate structured versus unstructured data – the technologies to do so and what needs to be done prior to implementation and throughout the process
• Obstacles that often get in the way and how to overcome them

Digital Strategy, Execution and Governance

1:20 pm - 1:50 pm Preparing for the Impact of Digitalization on your business and your people
• People, Process & Technology: Creating the integration and having the strategic vision to put the business transformation ‘wheels in motion’
• Growing people and changing behaviors: Why operational transformation is not just about redesigned business processes and new technology applications
• Organizational Readiness: Taking into consideration all aspects of the transition, including operational processes, roles and delegations of authority, documentation, data management, IT systems, resources, and governance

Digital Strategy, Execution and Governance

1:50 pm - 2:20 pm Building an Automation Centre of Excellence (CoE)
Biju Misra - Director, Operations - Enterprise Services, Enbridge
• Building an Automation Center of Excellence (CoE)
• Embedding IA technologies deeply and effectively within your organization
• How using a CoE can better leverage your automation investments, moving from distributed organizations that individually own technologies to one vertical center that is capable of providing automation solutions across the enterprise
• Enabling a stronger emphasis on innovation

Biju Misra

Director, Operations - Enterprise Services

Data & Analytics

1:20 pm - 1:50 pm Leveraging historical data: The first step to Performance Optimization
• Using LR to move away from experience only decision making to data driven decisions
• Using your historical data to understand your key challenges and then creating benchmarks to measure your success
• How Natural Language Processing and AI coupled with data science can move you from a traditional approach to an Industry 4.0 strategy

Data & Analytics

1:50 pm - 2:20 pm Switching to Remote Workforce, Leveraging SaaS EDM Solutions
Erick Quiroz - Senior Account Executive, Accruent

• Effectively collaborating with stakeholders for internal and

external projects when working remote

• Ensuring data from external stakeholders are accurate

• Controls[workflows] are there in the system for transmittal

and submittal of projects

• Accessing the most up to date documentation when



Erick Quiroz

Senior Account Executive

Digital Transformation: Achieving dramatic improvements in productivity, flexibility, and speed

The Digital Workforce

2:20 pm - 2:50 pm The Digitally Enabled Worker: Supporting your workforce through digital transformation
• Fostering a culture that accelerates technology adoption
• Understanding the potential impact of digitization on your business
– and your people
• How do you identify – and then develop - the digital skills and capabilities you need?

The Digital Workforce

2:50 pm - 3:20 pm The Skills Gap: Are you Ready?
As oil and gas companies progress on their digital journey, automation is becoming more established and as successes continue to grow, the workforce will begin to interact with more and more digital workers in the workplace.
This human-digital interaction will change the very nature of work itself as it requires the workforce to adopt new skillsets to remain relevant. In this presentation, you’ll learn about the upcoming skills gap and how you can begin preparing to ensure your workforce does not get left behind.

Robotic Process Automation

2:20 pm - 2:50 pm From RFP to Automation: RPA at Equinor
From the RFP process to vendor selection, and proof of concept to operational RPA:
• Lessons learned, key challenges, and key benefits
• Conducting proper vendor evaluations to meet your needs
• Employing RPA in operations
• Predictive Maintenance
• Compliance and Safety
• Delivering tangible results and demonstrating the value of RPA in your organization
- What has worked for Equinor? The industry as a whole?
• Pairing RPA with other intelligent automation technologies

Robotic Process Automation

2:20 pm - 2:50 pm Improving ‘People’ Effectiveness
Christian McDermott - Country Manager, Voovio
Our industry faces some major challenges including how to
reduce unplanned events, the Great Crew Change and lack of
standardized procedures and training. Automating processes
will not solve these problems. Field operators will always be
needed to run parts of the process. The solution for field
operators is ER simulators that increase companies’ “Overall
People Effectiveness”, leading to:
• Fewer unplanned events (annual savings of $10,000 -
$500,000 per procedure simulated)
• Cut SME time on training by 50%
• Cut overtime on training by 50%
• Systematic standardization of procedures and training
• Speed up qualification cycle / dramatically improve
competency & plant knowledge
• Return on Investment 100%-200% (Average).

Christian McDermott

Country Manager

Machine Learning and AI

2:20 pm - 2:50 pm Applying AI and machine learning in a cost‑constrained environment
• Strategies for reporting and measuring outcomes
• Understand how to evaluate what projects should and shouldn’t be automated - and why
• How to drive governance enterprise-wide and drive more visibility into areas that can be automated to free up employees to focus on higher value activities

Machine Learning and AI

2:50 pm - 3:20 pm Understanding value streams in the context of Industry 4.0
• The evolving role of intelligent assets in a value stream
• Basics of AI and Machine learning in the industrial context
• Mapping AI to business needs – selection criteria
• Achieving operation certainty with AI
- Asset reliability
- Operational optimization
• Selecting, designing and installing AI and IIOT systems for operational certainty

3:20 pm - 3:50 pm Solution Spotlight

Branded as “the best networking session I’ve ever attended” by a number of past Summit delegates, this structured networking session is the ideal opportunity for you
to capitalise on time out of the office by speaking to the experts in attendance and learning about the solutions available to your specific OE challenges. How does it work? It’s easy. You spend seven
minutes at a table of your choice, and when the bell rings you’ll be directed to the next one to start another round of networking. At the end of the session you’ll have met most of your peers, and if you
haven’t, you can continue into the networking cocktail reception at the end of the day.

Maintenance and Reliability

3:50 pm - 4:20 pm Drive Breakthrough Reliability Improvement Using the Voice of the Experts

• Who are the experts in your organization?
• How do you unlock breakthrough idea generation?
• How can you transfer plant to-do-lists into reliability results?

Maintenance and Reliability

4:20 pm - 4:50 pm Reliability Transformation: Driving Standardization and Optimization of Reliability processes

• Implementing world-class maintenance and reliability programs that promote safe, cost effective business: what’s really required?
• Improving the partnership between operations and maintenance
• Increasing “ownership” by operators in preventing equipment failures and enhancing
frontline collaborative root cause analysis
• Building a culture of reliability through governance
• Reliability process execution
• Performance management
• Skills development
• Operational excellence
• Change/ communications
• Leveraging the right processes, roles and responsibilities to enable effective decisionmaking, and ensure the effort is on track to deliver value and achieve long-term sustainability

Environmental & Social Governance

3:50 pm - 4:20 pm How Shell is Driving Operational & Environmental Excellence in Canada’s Oilsands
Kim Code - Vice President, Unconventionals, Shell
Kim Code, VP Canada Unconventionals for Shell Canada, will speak to the drive for operational
excellence in upstream development relating to greenhouse gas management, highlighting
Shell’s innovative well pad design.
• Driving improvement and progress towards clean energy
• How an operational excellence program has led to significant reductions in GHG emissions

Kim Code

Vice President, Unconventionals

Environmental & Social Governance

8:00 am - 8:30 am Canada as a Leader in Energy & Innovation
Jeff LaFrenz - Digital Theme Lead, Clean Resources Innovation Network (CRIN)
Meeting the increasing needs for energy and a transition to a low-carbon economy requires unprecedented innovation.
• How can energy and cleantech companies come together to bring innovative solutions to the industry?
• What does this mean for Canada and on a global scale?
• How can you accelerate innovation in your own organization?
• Practical examples of innovation at work in Canada’s energy industry

Jeff LaFrenz

Digital Theme Lead
Clean Resources Innovation Network (CRIN)

4:50 pm - 5:20 pm Process Mining: Your new superpower providing direct visibility into your business processes

Frederic Brosseau - President & Founder, Akuting
Process Mining is a new discipline, quietly developed in Europe in the last decade, and now ready for prime-time. It is a surprisingly simple, yet robust data science providing nearmagical visibility into business processes. It is now used in various productivity improvement projects, such as Robotic Process Automation, but also by Internal Audit and Compliance Departments to identify deviations and irregular transactions.

Frederic Brosseau

President & Founder

5:25 pm - 6:00 pm Acceleration of People Potential in an Era of Change: Reimagining Learning at Anglo American

Jennifer Rogers - Head of Learning, AngloAmerican
As we look toward the operational environments of tomorrow, we see a future very much influenced
by modernization and automation. However, while technology is an important driver in our future
operational landscape and capital investment in these endeavors continues to increase, are we
keeping up to speed with our innovation around people development? How are we proactively
positioning our workforce and communities for the future of work? In this session, we’ll discuss
FutureSmart Learning at Anglo American and the manner in which it’s strategically positioned to
achieve our burning ambition of reimagining mining to improve people’s lives, including:
• Leveraging of artificial intelligence to target skills of the future and proactively build skills ahead
of the pace of technology change
• Creation of differentiated, adaptable, and connected learning experiences, designed to reach
the workforce in real time in the flow of work
• Real time learning analytics, tied to measurable business outcomes, that monitor the
effectiveness of workforce development and inform future people innovation and change

Jennifer Rogers

Head of Learning

6:00 pm - 6:05 pm Day One Closing Remarks & Conference Adjourns

6:05 pm - 7:05 pm Networking Cocktail Reception for all Conference Attendees, Speakers, and Sponsors