June 1-3, 2020 | BMO Centre, Calgary, AB

Main Conference Day 2: June 3, 2020

7:00 am - 8:00 am Check In

8:00 am - 8:05 am Chair's Opening Remarks

8:05 am - 8:45 am Digitalization: Achieving Unprecedented Levels of Operational Excellence

Sarah Shortreed - Chief Technology Officer, ATCO
• Understanding the potential impact of digitization on your business – and your people
• Selecting, designing and installing operations systems to ensure operations availability and integrity
• Fostering a culture that accelerates technology adoption
• Assessing and ensuring readiness for operations, taking into consideration all aspects of the
transition, including operational processes, roles and delegations of authority, legal and/or
operations documentation, data and IT systems, resources and competencies; and governance

Sarah Shortreed

Chief Technology Officer

8:45 am - 9:20 am Acceleration of People Potential in an Era of Change: Reimagining Learning at Anglo American

Jennifer Rogers - Head of Learning, AngloAmerican
As we look toward the operational environments of tomorrow, we see a future very much influenced
by modernization and automation. However, while technology is an important driver in our future
operational landscape and capital investment in these endeavors continues to increase, are we
keeping up to speed with our innovation around people development? How are we proactively
positioning our workforce and communities for the future of work? In this session, we’ll discuss
FutureSmart Learning at Anglo American and the manner in which it’s strategically positioned to
achieve our burning ambition of reimagining mining to improve people’s lives, including:
• Leveraging of artificial intelligence to target skills of the future and proactively build skills ahead
of the pace of technology change
• Creation of differentiated, adaptable, and connected learning experiences, designed to reach
the workforce in real time in the flow of work
• Real time learning analytics, tied to measurable business outcomes, that monitor the
effectiveness of workforce development and inform future people innovation and change

Jennifer Rogers

Head of Learning

Interactive Round Tables on Next Generation Operational Excellence

Business Transformation

10:20 am - 10:50 am Engaging Frontline Managers for Operational Improvement
Frontline managers supervise over 80% of the workforce, but are often subject
to whirlwind training programs that leave them ill-equipped for their real job:
• Changing the way front line managers spend their time
• Effectively training employees to become “active” managers
• How active frontline management drives overall performance
• The connection between key, performance focused, management competencies
and front line efficiency
• Ongoing coaching methods critical to sustained performance improvement
• Empowering frontline managers to lead and identify opportunities for change

Business Transformation

10:50 am - 11:20 am How Air Liquide is Using Lean to Drive OE
Kenneth Woolridge - Director, Continuous Improvement, Air Liquide
• One year after it’s implementation, Kenneth Woolridge, Director of Continuous
Improvement at Air Liquide will discuss Air Lquide’s Organizational Excellence
Lean Program and the company’s overall lean journey:
• Full team implementation from the top down AND bottom up
• Sponsor training
• Middle management training
• Using lean to transform culture and build a culture of continuous improvement
• Challenges and Lessons learned
• Real case studies and success stories

Kenneth Woolridge

Director, Continuous Improvement
Air Liquide

Business Transformation

11:20 am - 11:50 am Creating a sustainable Operational Excellence framework - even as conditions change
Ashe Menon - Former Senior Vice President, Global Operations, National Oilwell Varco
• Identifying the strategic value levers and performance improvement
opportunities in your company
• How to truly determine how reliable, safe and efficient your operations are –
and then set targets for change. What is the benchmark?
• Aligning leadership and the rest of the organization
• Linking your Operational Excellence plan to business needs and changing

Ashe Menon

Former Senior Vice President, Global Operations
National Oilwell Varco

Next Generation EHS

10:20 am - 10:50 am Reducing Contractor Safety Risk: Promoting transparency, clear communication and safe operations

• Reducing the Operational Excellence “disconnect” between suppliers and
• Monitoring contractor performance
- contractor health and safety audits
- spot checks and incident reports
- near miss and hazard reporting
• End-to End process discipline strategies to minimize risk
• Successfully modelling system wide risk management and scenario planning
• Defining which process belongs to each party
• Overcoming the challenges of executing OE in company-contractor
• What to do when you find gaps with supplier continuous improvement efforts
• Rewarding contractors for strong commitment and performance
• Meeting supplier’s expectations for a mutually beneficial relationship

Next Generation EHS

10:50 am - 11:20 am Operational Excellence Foundations: How an established safety culture drives enterprise OE

• Operational Excellence through increased discipline, predictability, and risk
• How Safety culture is parallel to organizational culture
• The importance of front-line engagement and the challenges in getting it right
• Intentional leadership reset is a must to drive change and commitment
throughout the organization

Next Generation EHS

11:20 am - 11:50 am Human Performance and Risk Management: How BP’s Human Performance Framework is Improving Site Safety
Hugo Ashkar - Global Risk Manager, BP

• What is the link between safety incidents and risk management barrier
• Understanding and improving how people interact with the plant, processes,
and each other to create a safe state environment
• nvestigating Safety Incidents
- Asking ‘what’ and not ‘who’
- Appropriate leadership reactions
- Developing an approach to understand the actions of humans in complex

Hugo Ashkar

Global Risk Manager

11:50 am - 12:40 pm Networking Lunch

12:40 pm - 1:20 pm Cathedral Thinking for Operational Excellence

Paul Leonard - Corporate Vice President, Health, Safety & Environment, Orbia
• What is Cathedral thinking and why is it important?
• How can the concept be applied to Operational Excellence initiatives?
• Key elements of the OE cathedral
- Mindfulness
- Technical
- Organization
- Leadership

Paul Leonard

Corporate Vice President, Health, Safety & Environment

2:20 pm - 3:00 pm Closing the Execution Gap: Keys to Business Transformation Success

Closing the execution gap: Interactive closing discussion. This interactive blue sky closing session will
be a quick fire Q&A session. We’ll be taking notes in this session and will produce a quick reference
guide for attendees post event with the top ways to ensure long term operational excellence success.
Topics to consider include:
• What is the number one factor for long term operational excellence success?
• Do you have the skills / talent you need to drive OE success?
• What roles are required in the future?
• Do you have the leadership support you need to drive change?
• What is the number one takeaway you’ll be bringing with you back to the office?

3:00 pm - 3:00 pm Chairs Closing Remarks and Main Conference Adjourns

Take a break from the Powerpoints for these interactive session and further conference takeaways in one of 2 topic areas where you will be actively participating
and learning realistic ways to adapt your Operational Excellence strategy long after the summit ends. These Masterclasses will help you map your vision –
reflecting on what you’ve heard over the past two days and work on key takeaways you can communicate to your executive team tomorrow. Each Masterclass is
hosted by an industry expert. The opportunity to learn from your peers will provide critical and insightful industry perspectives.

Post Conference Masterclasses

Masterclass 1

3:15 pm - 5:00 pm Building your Digital Workforce for the Future: What Skills? What Roles?
Today’s organizations consist of increasingly complex
IT and technological architectures upon which
customers, employees and processes – both manual
and digital - interact. That means that the role of
operational excellence is arguably becoming both
more important and increasingly complicated. In this
session we’ll discuss the new skills and capabilities
necessary for your digital workforce - to help your
organizations thrive in today’s digital world.
• What does a 21st century operations practitioner
look like?
• Understanding the power of human capital for
operational excellence
• What skills / what roles are required in the future?
• Optimizing your resources: effective productivity
• Working with remote teams
• Internal competency development
• Creating networks of excellence to enable
knowledge transfer

Masterclass 2

3:15 pm - 5:00 pm Culture and Business Transformation: Making the Impossible, Possible
“culture eats strategy for breakfast”, operational
excellence, safety, and high reliability may easily
become side dishes. Nearly 90% of all major
organizational initiatives or programs die a slow
death, systematically chewed up by the jaws of
culture. Let’s break the cycle and serve a dinner of
best practices from great, enduring organizations that
have transformed their cultures into their greatest
competitive advantage. This “laying the groundwork”
session will highlight effective mechanisms and practical
approaches for cultural transformation:
• Evaluating cultural status, history and resistance to
• Intentionally designing a culture for competitive
• Identifying and engaging cultural champions,
influencers, and leaders
• Engaging and energizing the workforce to
implement change that creates value
• Accelerating leadership development aligned with
the new culture
• Transforming apathy and complacency into a
purpose driven organization that delivers results

Masterclass 3

3:15 pm - 5:00 pm Human Performance & Risk Management: The next step in the evolution of risk and incident management in hazardous industries
Hugo Ashkar - Global Risk Manager, BP
A human performance mindset acknowledges that to understand incidents,
you have to understand the point of view of the people involved, and
how people interact in a system. Human factors and performance are the
next step in the evolution of risk and incident management in hazardous
industries. This exclusive masterclass led by BP’s Hugo Ashkar will provide
practical tools and tips to help you integrate human factors and human
performance mindset into your safety and risk management programs.
• Understanding the actions of humans in complex systems
• What is the link between safety incidents and risk management barrier
• Identifying types of barriers: passive, active and procedural barriers
- and using risk management tools and principles to prevent future
• Understanding and improving how people interact with the plant,
processes, and each other to create a safe state environment
• Investigating safety incidents:
• Asking ‘what’ and not ‘who’
• Appropriate leadership reactions
• Developing an approach to understand the actions of humans in
complex systems
• How can you merge your safety rules with industry practices for better
• What can you learn from your project risk management efforts?
• Learning from human error by making “learning” the focus of the
investigation, rather than assigning blame
• Looking at how we, as leaders, react to incidents – and how leader
reactions determine how well organizations learn and prevent future
• Developing a framework around human performance, including the
elements against which you should measure performance
• What do the current learnings of incidents tell you? How can you
merge safety rules with industry practices for better alignment, and thus
expand your learning base?
• What can you learn from your project risk management efforts?

Hugo Ashkar

Global Risk Manager