This report provides an analysis of the state of Operational
Improvement in three primary business areas: Manufacturing & Processing; IT
Service Management; and Learning & Development. In this report, we
frequently use the term Operational Excellence (OPEX), and a definition of this
term is important. We define OPEX as an approach in the workplace where
problem-solving, teamwork, and leadership creates results in the ongoing
improvement in an organization. The Trends in Operational Excellence report is
based on a global survey, and incorporates data from several hundred
respondents from all international regions. It forms a baseline for future
reporting and will be conducted annually. Participants represent a broad range
of industries and functional roles within their organizations.
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