This report provides an analysis of the state of Operational Improvement in three primary business areas: Manufacturing & Processing; IT Service Management; and Learning & Development. In this report, we frequently use the term Operational Excellence (OPEX), and a definition of this term is important. We define OPEX as an approach in the workplace where problem-solving, teamwork, and leadership creates results in the ongoing improvement in an organization. The Trends in Operational Excellence report is based on a global survey, and incorporates data from several hundred respondents from all international regions. It forms a baseline for future reporting and will be conducted annually. Participants represent a broad range of industries and functional roles within their organizations.