Hollie Breeden

Hollie Breeden

Continuous Improvement Manager EDF Power Solutions

Main Conference Day Two | Wednesday, March 25 2026

1:45 PM Driving 28,000 Hours of Productivity Through Field Service Modernization at EDF Power Solutions

  • Unlocked 1.9 hours of technician time per service order by digitizing safety forms, maintenance documentation, and SAP‑integrated workflows.
  • Achieved 28,000 hours of regained productivity in a single year by streamlining dispatch, documentation, and job completion across 24,000 service orders.
  • Delivered $8.5M in net present value by reducing administrative burden and accelerating service order execution across the field organization
  • Accelerated user adoption from 40% to 85% by empowering super users, resolving real‑world field blockers, and providing targeted support during rollout.
  • Strengthened operational insight by consolidating previously scattered field data into one consistent digital workflow that leaders can actually use.
  • Accelerated creation of digital troubleshooting guides using AI, converting previously unstructured field knowledge into standardized, actionable workflows technicians can use
  • Enabled over $2.7M in annual revenue uplift by reducing PBA losses through faster fault response and improved field execution
  • Preparing the field organization for AI‑enabled troubleshooting by standardizing digital processes and building the foundational dataset required for predictive capability.

 

Check out the incredible speaker line-up to see who will be joining Hollie.

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