Unlocked 1.9 hours of technician time per service order by digitizing safety forms, maintenance documentation, and SAP‑integrated workflows.
Achieved 28,000 hours of regained productivity in a single year by streamlining dispatch, documentation, and job completion across 24,000 service orders.
Delivered $8.5M in net present value by reducing administrative burden and accelerating service order execution across the field organization
Accelerated user adoption from 40% to 85% by empowering super users, resolving real‑world field blockers, and providing targeted support during rollout.
Strengthened operational insight by consolidating previously scattered field data into one consistent digital workflow that leaders can actually use.
Accelerated creation of digital troubleshooting guides using AI, converting previously unstructured field knowledge into standardized, actionable workflows technicians can use
Enabled over $2.7M in annual revenue uplift by reducing PBA losses through faster fault response and improved field execution
Preparing the field organization for AI‑enabled troubleshooting by standardizing digital processes and building the foundational dataset required for predictive capability.
Check out the incredible speaker line-up to see who will be joining Hollie.
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