November 04 - 06, 2019
Norris Conference Center - City Centre Location, Houston, TX

Main Conference Day 2: November 6

7:30 am - 8:00 am Check-In

8:00 am - 8:05 am Chair's Opening Address

8:05 am - 8:45 am Digitalization: Achieving Unprecedented Levels of Operational Excellence

• Understanding the potential impact of digitization on your business – and your people
• Selecting, designing and installing operations systems to ensure operations availability and integrity
• Fostering a culture that accelerates technology adoption
• Assessing and ensuring readiness for operations, taking into consideration all aspects of the transition,
including operational processes, roles and delegations of authority, legal and/or operations documentation,
data and IT systems, resources and competencies; and governance
Rockwell Scott, Chief Information Officer at Delek US

Rockwell Scott

Chief Information Officer
Delek US

8:45 am - 9:15 am Between Here and Silicon Valley

• How a strong digital foundation and innovation enable corporate strategy
• Effectively scaling technology and transformation throughout your company
• Building the workforce of the future: what are the key competencies?
Jim Claunch, Former Vice President, Business Efficiency at Equinor

Jim Claunch

Former Vice President, Business Efficiency
Equinor

9:15 am - 10:00 am Interactive Discussion Groups

Adapting to today, Building for tomorrow: Closing the Operational Excellence Execution Gap
These roundtable discussions are your opportunity to take part in facilitated group discussions with your peers. Choose the discussion group you would like to attend. Each runs for 40 minutes.

  • Innovation Acceleration: Making Innovation part of your Organizational DNA
  • Meeting Production Targets While Improving Environmental Stewardship: It can be done
  • Better with Bots: Opportunities, Challenges and best practices for robotics technology in hazardous industries
  • World Class Project Management: Critical Success Factors
  • Reducing Operational Risk: Delivering capital maintenance projects with less risk and superior returns
  • Asset Optimization: Making the most of your assets in a tough market
  • Process Safety: Auditing your systems for continuous improvement
  • Operational Excellence Management Systems: Designing and implementing success

10:00 am - 10:25 am Networking Break

Building LEAN capabilities in OE and line leaders - getting the journey started
  • Moving past the tools and using the power of leader involvement
  • Changing where work happens to improve business results - the why?
  • Understanding the behavior/priority shift required
  • Building a plan to make LEAN leadership 'the way we work'
Kenneth Woolridge, Director, Continuous Improvement at Air Liquide

Kenneth Woolridge

Director, Continuous Improvement
Air Liquide

Steve McIntosh, Director, Process, Performance, and Reliability at Williams

Steve McIntosh

Director, Process, Performance, and Reliability
Williams

Driving OE to the Frontline

10:55 am - 11:25 am Driving Operational Transformation to the Frontline: Making Strategy a Reality
• Transformation doesn’t come easy – and it doesn’t come free. Shifting from passenger to driver on your transformation journey
• People, process & technology: Creating the integration needed to put the business transformation ‘wheels in motion’
• Growing people and changing behaviors: why operational transformation is not just about redesigned business processes and new technology applications
• Learning from others: Recent challenges and lessons learned from those who’ve been there
Stephane Demers, General Manager, Enerkem Alberta Biofuels at Suncor

Stephane Demers

General Manager, Enerkem Alberta Biofuels
Suncor

Driving OE to the Frontline

11:25 am - 11:55 am Creating a sustainable Operational Excellence framework - even as conditions change
• Identifying the strategic value levers and performance improvement opportunities in your company
• How to truly determine how reliable, safe and efficient your operations are – and then set targets for change. What is the benchmark?
• Aligning leadership and the rest of the organization
• Linking your Operational Excellence plan to business needs and changing objectives
Ashe Menon, Senior Vice President, Global Operations at National Oilwell Varco

Ashe Menon

Senior Vice President, Global Operations
National Oilwell Varco

Next Generation EHS

10:25 am - 10:55 am Meeting cost and production targets while improving safety performance: It can be done
• Understanding the link between safety and Operational Excellence
• Creating a business case for improved operational discipline
• Establishing effective governance practices to ensure reduced operating costs and increase EHS performance
• Building a strong foundation of EHS & Reliability on which to build discipline, predictability and risk management – and how it improves the bottom line
Chris Humes, Senior Vice President, Operations at Crestwood Midstream

Chris Humes

Senior Vice President, Operations
Crestwood Midstream

Floyd Peterson, Head of Reliability Operations at Hess Corporation

Floyd Peterson

Head of Reliability Operations
Hess Corporation

Next Generation EHS

10:55 am - 11:25 am Operational Excellence Foundations: How an established safety culture drives enterprise OE
• Operational Excellence through increased discipline, predictability, and risk management
• How Safety culture is parallel to organizational culture
• The importance of front-line engagement and the challenges in getting it right
• Intentional leadership reset is a must to drive change and commitment throughout the organization

Next Generation EHS

11:25 am - 11:55 am Increasing Human Reliability to Drive Operational Excellence
• Simple ways to integrate Human Factors into your safety toolbox
• What does it really mean to be a High Reliability Organization?
• The role of human factors in reducing safety incidents in hazardous industries
• Understanding the conditions that lead to non-compliance
• Systematic approaches to employee task analysis

Operational Risk Management

10:25 am - 10:55 am Enterprise risk based decision making
• Developing a risk quantification model that demonstrates
the benefits of good decisions, based on risk and value
calculations
• Creating a culture in which understanding and attitudes towards risk lead employees to evaluate risk in everyday decision making
• What factors lead to improper decision making at critical times?
• Properly training employees to put risk first when making critical decisions under pressure in order to avoid potential disastrous outcomes
• Denormalizing risk in everyday operations to avoid low probability, high consequence events
Kyle Hart, Director, Process Safety at Enbridge

Kyle Hart

Director, Process Safety
Enbridge

Operational Risk Management

10:55 am - 11:25 am Auditing your Risk Management strategy for improved operational performance
• Making the connection between risk management systems and the bottom line, beyond major incidents, on a day to day basis
• Risk management in the safeguarding of overall asset integrity
• Efficient monitoring and self-assessment programs by front line and business unit risk and control owners with leading performance metrics that drive desired outcomes

Operational Risk Management

11:25 am - 11:55 am Reducing Operational Risk: Delivering capital and maintenance projects with less risk and superior returns
• What specific steps can be taken to boost return on capital employed? Given the current market conditions, should there be tighter criteria for project approval? Should we be reducing inventory? Sharing risk models with partners and suppliers?
• Improving collaboration between project execution teams and removing silos
• What are the largest challenges today for keeping projects on time and on budget?
• How should companies be tracking the progress of complex, capital intensive projects?

11:55 am - 12:45 pm Networking Luncheon


Deep Dive Masterclasses: Over 75% Interactive for Maximum Learning

Deep Dive Masterclass: Mapping your Vision for Operational Excellence

12:45 pm - 2:15 pm Culture Change: Unleashing the Power of the Great People in your Organization
These interactive masterclasses will give you the opportunity to reflect on what you’ve heard over the past two days and consider the key takeaways you can begin using back
at the office tomorrow. Attendees are asked to choose one of the three topics below and will then gather with a group of peers for a facilitated session led by an experienced
in-house industry leader. Each masterclass is structured around the same format and outcomes: consider the 5 key requirements below that you’ll require for sustained success,
assess your own organization against these requirements, identifying where you feel gaps exist within your own organization - and the come up with a plan of action for what
steps you will take to address those gaps.
• Strategy: Vision, Key business Drivers, Set up, Process, Organization, Tools, Governance,Change Plan
• Priorities: Define priorities, alignment to strategy, optimal mix, creates intended outcomes, roadmap in place, improvements identified?
• Capabilities: How does your group stack up? Do you have the skill sets to deliver results and do you have the resources and support?
• Performance: How is you plan delivering against the promise? Do you have the processes, organization, tools and governance, have you assessed the gaps and created a plan
for the mid-course correction?
• Capacity: Do you have the appetite, commitment and talent to deliver? Do you have the right people and hands to execute?
Jose Pires, Founder & President at Global Excellence & Innovation

Jose Pires

Founder & President
Global Excellence & Innovation

Deep Dive Masterclass: Mapping your Vision for Operational Excellence

12:45 pm - 2:15 pm Digital Transformation: Ensuring you are set up for success

These interactive masterclasses will give you the opportunity to reflect on what you’ve heard over the past two days and consider the key takeaways you can begin using back
at the office tomorrow. Attendees are asked to choose one of the three topics below and will then gather with a group of peers for a facilitated session led by an experienced
in-house industry leader. Each masterclass is structured around the same format and outcomes: consider the 5 key requirements below that you’ll require for sustained success,
assess your own organization against these requirements, identifying where you feel gaps exist within your own organization - and the come up with a plan of action for what
steps you will take to address those gaps.
• Strategy: Vision, Key business Drivers, Set up, Process, Organization, Tools, Governance,Change Plan
• Priorities: Define priorities, alignment to strategy, optimal mix, creates intended outcomes, roadmap in place, improvements identified?
• Capabilities: How does your group stack up? Do you have the skill sets to deliver results and do you have the resources and support?
• Performance: How is you plan delivering against the promise? Do you have the processes, organization, tools and governance, have you assessed the gaps and created a plan
for the mid-course correction?
• Capacity: Do you have the appetite, commitment and talent to deliver? Do you have the right people and hands to execute?

Jim Claunch, Former Vice President, Business Efficiency at Equinor

Jim Claunch

Former Vice President, Business Efficiency
Equinor

Deep Dive Masterclass: Mapping your Vision for Operational Excellence

12:45 pm - 2:15 pm Organizational Excellence: Understanding the key building blocks you need to operationalize change

These interactive masterclasses will give you the opportunity to reflect on what you’ve heard over the past two days and consider the key takeaways you can begin using back
at the office tomorrow. Attendees are asked to choose one of the three topics below and will then gather with a group of peers for a facilitated session led by an experienced
in-house industry leader. Each masterclass is structured around the same format and outcomes: consider the 5 key requirements below that you’ll require for sustained success,
assess your own organization against these requirements, identifying where you feel gaps exist within your own organization - and the come up with a plan of action for what
steps you will take to address those gaps.
• Strategy: Vision, Key business Drivers, Set up, Process, Organization, Tools, Governance,Change Plan
• Priorities: Define priorities, alignment to strategy, optimal mix, creates intended outcomes, roadmap in place, improvements identified?
• Capabilities: How does your group stack up? Do you have the skill sets to deliver results and do you have the resources and support?
• Performance: How is you plan delivering against the promise? Do you have the processes, organization, tools and governance, have you assessed the gaps and created a plan
for the mid-course correction?
• Capacity: Do you have the appetite, commitment and talent to deliver? Do you have the right people and hands to execute?

Julie Thyne, Global Continuous Improvement Leader at Dow Chemical

Julie Thyne

Global Continuous Improvement Leader
Dow Chemical

Take a break from the Powerpoints for these interactive sessions. Choose to further your conference takeaways in one of 3 topics where you will be actively participating and learning realistic ways to
adapt your OE strategy long after the summit ends.
• Value stream challenge: Break out into small teams, working together through a hypothetical process, identifying opportunities for removing waste and bottlenecks
• Mapping your vision: Reflect on what you’ve heard over the past two days and consider the key takeaways you can communicate to your executive team tomorrow
Each Masterclass is hosted by an industry expert. The opportunity to learn from your peers will provide critical and insightful industry perspectives.

2:15 pm - 3:00 pm Maximising business impact through a holistic approach to continuous improvement and OE: Lessons learned from a 10 year journey at Shell Downstream


Michiel Van Noort, Global Head of Continuous Improvement, Downstream at Royal Dutch Shell

Michiel Van Noort

Global Head of Continuous Improvement, Downstream
Royal Dutch Shell

3:00 pm - 3:05 pm Chair's Summary and Close of Conference