Heather Benoit

Most operators still rely on traditional root‑cause analysis, tackling failures one incident at a time, but recurring shutdowns and unplanned downtime show that traditional RCA isn't enough. Heather shares how her mandate to "get better results and understand if we're actually improving" is driving a shift toward system‑cause analysis, looking across categories, asset types and patterns to uncover the real drivers of downtime.

• How categorizing failures across equipment types is revealing systemic issues and helps teams move beyond "brute‑force repairs" to enable holistic system‑cause analysis
• How data‑mining the systems you already have can expose patterns even when the data isn't perfect, enabling teams to see whether issues are isolated or part of a wider pattern.
• How system‑cause thinking supports a forward‑looking reliability approach creating a repeatable way to track improvement across similar assets