Jenny Taylor

Lead, Digital Transformation and Innovation - XR/VR Duke Energy

Jenny Taylor, a seasoned leader with almost 20 years of experience in the utility industry, currently leads teams at Duke Energy supporting the Digital Transformation initiatives for internal & external customers in their training, qualifications and immersive experience needs and driving utility modernization initiatives. She pioneers cutting-edge solutions for customer training, qualifications, and immersive experiences, leading innovative XR products that deliver impactful, life-changing training and simulations. Throughout her career, Jenny has excelled in diverse roles within the utility space. As Chief of Staff for Customer Services, she managed metering, billing, and call center operations while spearheading strategic business cases for New Product Development to boost EBIT. Prior to that, she spent a decade in the Nuclear Operations industry, bringing a deep passion for advancing clean, reliable energy solutions to power a sustainable future.

Main Conference Day Two - November 6

2:30 PM Panel Discussion: Creating a Hybrid Training Program: Striking the Balance Between Human Interaction and Technology

With the rise of digitally driven e-learning platforms, creating efficient and valuable training curriculums should be easier than ever. However, human behaviour and the workforce's appetite for digital learning methods determine the true efficacy and value of these initiatives. To achieve optimal workforce efficiency and upskill effectively, a careful balance between digital and human-led training models is essential.

In this session, our panel will discuss best practices for developing hybrid training curriculums, assessing the efficacy of innovative digital training tools, and measuring the real-world value of your training programs.

Check out the incredible speaker line-up to see who will be joining Jenny.

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