Jack Lint

Director of AI & Analytics NiSource

AI in Energy Week Day One - March 2, 2027

2:40 PM Deploying AI-Driven Workforce Scheduling & Optimization at Scale at NiSource

Serving nearly 4 million natural gas and electric customers across six states, NiSource operates field services at a scale where improvements to workforce planning, and resource allocation can have significant operational impact. This session explores how NiSource has embedded AI-powered forecasting and optimization models directly into operational planning workflows, integrating advanced analytics into Salesforce and SAP to reduce manual planning effort, respond faster to changing priorities and allocate field resources more effectively.

• Building and deploying AI forecasting and workforce optimization models

• Integrating AI capabilities into Salesforce and SAP work management systems

• Automating schedule generation and adapting to changing operational priorities

• Embedding analytics into day-to-day operational decision-making

• Lessons learned moving from model development to production deployment

Check out the incredible speaker line-up to see who will be joining Jack.

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