Operating across eight U.S. states and 97 business units, Xcel Energy has scaled its enterprise AI programme from 1,500 licensed users to more than 9,000, with mature cohorts achieving over 90% active usage. Moving beyond simply providing access to AI, this session explores how Xcel Energy built the operating model needed to embed it into day-to-day work through executive sponsorship, structured onboarding, community building and a network of AI champions.
• Expanding AI adoption from 1,500 to 9,000+ users across the enterprise
• Building a network of AI champions across 97 business units
• Creating an AI operating model spanning governance, prioritization and delivery
• Using structured onboarding and community-building to accelerate adoption
• Measuring AI value through productivity gains and business outcomes
• Lessons learned scaling AI from individual experimentation to enterprise capability