Swee-Teng Chin

Swee-Teng Chin

Statistics Technical Leader Dow

Swee-Teng Chin, a Senior Data Scientist in the Chemometrics, AI, and Statistics group at Dow's TES Technology Center, has 17 years of experience with the company. As the Technical Leader of the group, Swee-Teng help to manages project resource allocation, hiring decisions, and shaping analytics strategy. She co-leads innovation programs to address analytics needs in Manufacturing & Engineering (M&E). Swee-Teng addresses plant issues and quality problems by integrating chemistry and engineering knowledge with statistical and analytics methodologies. She mentors data scientists and leads statistics and data science training seminars to enhance analytics skills at Dow. Swee-Teng is part of the Women Innovation Network (WIN) steering team, which aims to attract, retain, develop, and advance women in Texas Operation.

Swee-Teng received her B.S. in Chemical Engineering, M.S. in Statistics, and Ph.D. in Chemical Engineering from Iowa State University. She has contributed to over 15 externally refereed papers, delivered over 35 conference presentations, received 2 patents, and multiple Dow technology center awards.

Main Conference Day 1 - February 24, 2026

2:10 PM Case Study: Generative AI for Root Cause Analysis of Customer Quality Complaint Data

This session explores the use of Generative AI to automate and improve Root Cause Analysis (RCA) on customer quality complaint data. By combining domain-specific language models with structured and unstructured feedback records, Dow’s system uncovers hidden patterns, links operational issues to customer experiences, and generates coherent RCA summaries. The approach streamlines investigation workflows, enhances consistency in issue resolution, and supports proactive quality improvements.

Swee-Teng will illustrate how preliminary results demonstrate improved diagnostic accuracy and actionable insights, positioning Generative AI as a transformative tool for quality assurance and customer satisfaction across industries. 

Check out the incredible speaker line-up to see who will be joining Swee-Teng.

Download The Latest Agenda