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Tina Capotorto, Director of Process Improvement at GE Oil & Gas. Capotorto has been applying some of the principles of lean manufacturing to the office environment and getting interesting results.
In this "Profit through Process" podcast, which originally aired on our sister site SixSigmaIQ.com, Capotorto describes how lean can be used to improve the efficiency of back office functions and even reveals how she uses a stopwatch as a tool of "brute force".
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